Introduction to Async API

The Async API provides a REST interface which helps you to submit any recorded or saved conversations to Symbl.

When you submit a conversation, you'll receive a Conversation ID (conversationId), which is unique to your converstation.

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conversationId helps you with:#

  1. Helps you append the transcription of an existing file using PUT(also know append file) Async APIs.
  2. Using Conversation API you can receive Speech to Text data and conversational insights.
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You have Async POST REST API to submit any conversation and Async PUT REST API to add/append more transcript to an existing conversationId.

Types of Async API's:#

Async Text#

It can process chats, emails , tweets, phone messages, etc.

  1. Async text: Helps you submit textual files.

Async Audio#

It can process calls from sales, telemedicine, lead generation, customer care, etc.

  1. Async Audio: Helps you submit audio files.
  2. Async Audio URL: Helps you submit audio file URLs.

Async Video#

It can process video calls from sales, telemedicine, lead generation, customer care, interviews etc.

  1. Async Video: Helps you submit video files.
  2. Async Video URL: Helps you submit video file URLs.