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Follow Ups


Symbl recognizes if an action item has a connotation or nature of language, which requires following up in general or by someone in a conversation.

Examples#

  • "I will sync up with my manager and find out the agreed dates with the vendor". Here, a person needs to follow up with their manager in order to complete this action.

  • “We’ll need to set up a meeting with the design team to find out more details”. Here, they need to organize and schedule a meeting with the design team, which indicates that there are things required to be followed upon.

  • “I will probably sync up with you tomorrow on this”. Here, it’s clear that there needs to be a follow-up, but the tonality doesn’t indicate whether it is the final decision, it just indicates the possibility of a sync up the next day.

  • “I may have to schedule a meeting with the client to discuss this further”. Here, although there needs to be further discussion with the client on the matter, it is still not clear whether that will be set up to not.

Follow Ups API#

To see Follow Ups API in action, you need to process a conversation using Symbl. After you process a meeting, you'll receive a Conversation ID. A Conversation ID is the key to receiving conversational insights from any conversation. As an example, here's a simple API call which grabs the detected follow-ups from the conversation.

👉 Follow Ups API

Grab follow-ups#

Remember to replace the conversationId in the API call with the Conversation ID you get from the previous API call.

curl "https://api.symbl.ai/v1/conversations/{conversationId}/follow-ups" \
-H "Authorization: Bearer $AUTH_TOKEN"

Tutorials#

Refer to the following tutorials for code snippets and step-by-step instuctions:

Streaming API#

To get Follow-ups in real-time with Streaming API (WebSocket protocol) see the tutorials given below:


Telephony API#

To get Action Items in real-time with Telephony API (SIP/PSTN protocol) see the tutorials given below:

Symbl SDK#

The Programmable Symbl'S SDK allows you to add Conversation Intelligence directly into your web applications and meeting platforms. You can generate intelligent insights such as action items, topics and questions.