The platform can recognize if an action item has a connotation or nature of language, which requires following up in general or by someone in particular.
"I will sync up with my manager and find out the agreed dates with the vendor". Here, a person needs to follow up with their manager in order to complete this action.
“We’ll need to set up a meeting with the design team to find out more details”. Here, they need to organize and schedule a meeting with the design team, which indicates that there are things required to be followed upon.
“I will probably sync up with you tomorrow on this”. Here, it’s clear that there needs to be a follow-up, but the tonality doesn’t indicate whether it is the final decision, it just indicates the possibility of a sync up the next day.
“I may have to schedule a meeting with the client to discuss this further”. Here, although there needs to be further discussion with the client on the matter, it is still not clear whether that will be set up to not.
To see Follow Ups API in action, you need to process a conversation using Symbl. After you process a meeting, you'll receive a Conversation ID. A Conversation ID is the key to receiving conversational insights from any conversation. As an example, here's a simple API call which grabs the detected follow-ups from the conversation.
Remember to replace the
conversationId in the API call with the Conversation ID you get from the previous API call.