Action Items

An action item is a specific outcome recognized in the conversation that requires one or more people in the conversation to take a specific action, e.g. set up a meeting, share a file, complete a task, etc.

Action Item Features#

  • Recognition of the assignee and assignor of an action item when possible.
  • Recognition of the date and time specified in the insights.
  • Make use of the speaker context to enhance the quality of the insights.
  • Ability to accept the timezone to calculate the accurate date and time references.
  • Ability to control the confidence threshold for the insights.
  • Built-in punctuation and sentence boundary detection.
  • There are various types of actionable parts in the conversation between people and the platform can recognize these various connotations.


Definitive action items that are not follow-ups are categorized as tasks. Example: "I will complete the presentation that needs to be presented to the management by the end of today". Here, a person is really committed to completing the presentation (task) by the end of today.

Follow Ups#

The platform can recognize if an action item has a connotation, which requires following up in general or by someone in particular.


  • "I will talk to my manager and find out the agreed dates with the vendor". Here, a person needs to follow up with their manager in order to complete this action.
  • "Perhaps I can submit the report today". Here, the action of submitting the report is indicated, but the overall connotation of it doesn't indicate the commitment.
Follow-ups can also be non-definitive#


  • “We’ll need to sync up with the design team to find out more details”. Here, it’s clear that there needs to be a follow-up, but the details on when and how are not defined.
TypeFollow UpNon-Follow Up
Non-DefinitiveFollow Up (non defined)Idea/Opinion
DefinitiveFollow Up (defined data)Task