Introduction to Conversation API

The Conversation API provides a REST API interface for getting your processed Speech to Text data(also known as Transcripts) and conversational insights.

These APIs require a conversationId.

What's a ConversationId?#

When you process any conversation through Symbl whether it's from Async, Javascript SDK, Telephony or Streaming API API, you'll receive a unique conversationId. It will look like - 1255170693595130.

If you have a conversationId, Conversation API can help you:#

  1. Conversation: Find meeting name, member name and email, start and end time of the meeting, meeting type and meeting id details.
  2. Delete Conversation: Delete a conversation and all related entities.
  3. Members: Find all members/participants from a conversation.
  4. Update Members: Update the unique speakers detected as members/participants.
  5. Message: Provide you with Speech to Text, Sentiments and action phrases in conversation.
  6. Topic: Provide you with important topics from a conversation.
  7. Action Items: Provides you with important action items from a conversation.
  8. Questions: Provides you with questions present in a conversation.
  9. Follow Ups: Provides you with follow up requests said in a conversation.
  10. Analytics: Find speaker ratio, talk time, silence, pace and overlap in a conversation.
  11. Entities: Provides you with entities like location, person, date, number, organisation, datetime, daterange, etc.