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Using Trackers API (Beta)

In Beta Phase

This feature is in the Beta phase. If you have any questions, ideas or suggestions please reach out to us at

This section contains step-by-step instructions on how to get started with using the Trackers API. For details on API descriptions, see API Documentation.

Step 1: Create Trackers using POST Request#

The first step is to create a Tracker with a set of phrases and keywords. Create a Tracker by sending a POST request to the Create Trackers API endpoint:


You can define the phrases and keywords in the vocabulary of the request body as shown below:

"name":"Promotion Mention",
"We have a special promotion going on if you book this before",
"I can offer you a discount of 10 20 percent you being a new customer for us",
"We have our month special this month",
"We have a sale right now on",

This POST request creates a Tracker and returns the following response. Note that every Tracker has a unique id.

"tracker": {
"id": "4476908732794496",
"name": "Promotion Mention",
"vocabulary": [

After creating the Tracker, you can:

👉   Verify that all the trackers has been added by making a GET request.

👉   If any Trackers need to be updated, send a PUT request.

Step 2: Process files using Async API with enableAllTrackers flag#

When you send a recorded audio, video or text file using Async API, set enableAllTrackers=True and POST the file to Symbl.

Given below is an example of a POST request to Async Audio API for processing an audio recording with enableAllTrackers set to true


👉   Next, you can check the job status using the GET Job Status request.

Specifying the "enableAllTrackers" field in the request

The enableAllTrackers parameter will enable detection of all the Trackers maintained for a Symbl’s account by the Management API.

enableAllTrackers accepts a boolean value which must be passed in the Async APIs as the following:

As a query-paramAsync Audio File API, Async Video File API.
In Request BodyAsync Audio URL API, Async Video URL API, Async Text API.

Step 3: Get the detected Tracker with Conversation ID#

You can now get the Trackers for the conversation using the conversation_id with a GET request:

GET "{{conversation_id}}/trackers"

Response Body#

"id": "4527907378937856",
"name": "Promotion Mention",
"matches": [
"messageRefs": [
"id": "4670860273123328",
"text": "We're running a sale right now",
"offset": -1
"type": "vocabulary",
"value": "run sale",
"insightRefs": []

Tracker consumption with Management API#

The Trackers APIs can be consumed via the Management API, which takes the onus of maintaining these entities from the developer and shifts it to Symbl’s backend. The Management API provides an easy-to-consume REST interface for managing these entities.

Click here to read about the capabilities of Management APIs.

Supported API Operations and Endpoints#

Create TrackerPOST v1/manage/tracker
Create Trackers in BulkPOST v1/manage/tracker
Get Tracker with IDGETv1/manage/tracker/{trackerId}
Get Tracker with nameGET v1/manage/trackers?&name={trackerName}
Update TrackerPUTv1/manage/tracker/{trackerId}
Delete TrackerDELETEv1/manage/tracker/{trackerId}