Using the Telephony API can provide a speech-to-text transcription and extract follow-ups, topics, action-items, questions and intents from conversations over the telephone.
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After you run execute the code above you should receive a Coversation ID (
conversationId) in the response. A Conversation ID is the key to receiving conversational insights from any conversation. As an example, here's a simple API call which grabs the speech-to-text transcription from the conversation.
Remember to replace the
conversationId in the API call with the Conversation ID you get from the previous API call.
Here's more data you can grab with our Conversation API:
View conversation topics
Summary topics provide a quick overview of the key things that were talked about in the conversation.
View action items
An action item is a specific outcome recognized in the conversation that requires one or more people in the conversation to take a specific action, e.g. set up a meeting, share a file, complete a task, etc.
This is a category of action items with a connotation to follow-up a request or a task like sending an email or making a phone call or booking an appointment or setting up a meeting.
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