30 July 2021
over 1 year ago by Matty Williams
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Conversation Groups availability: You can now create logical groups of conversations by setting the grouping criteria such as speaker agent, company name, call type such as internal, external, sales, etc.
Read more here. -
Fetch all Conversations API availability: You can now fetch all conversations in a single API call and also apply filters such as sorting, ordering etc. to your result set.
Read more here. -
Bug Fixes:
- Incorrect usage recorded due to internal issues in the Telephony API is fixed.
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User Engagement Analytics: You can get analytics data of your users interactions on the Summary UI via Segment app.
Read more here.