12 December 2022
- Symbl.ai Launches Redaction
- What's New
- Redaction gives you the ability to redact sensitive information such as PII (personally identifiable information), PCI (payments card industry), PHI (personal health information).
- You can redact sensitive information from conversations and insights in transcripts, audio and video files, from both recorded conversations and in real-time.
- Use redaction to remain compliant with GDPR, CCPA, and HIPAA laws using Symbl.ai to identify and redact PII, PCI, and PHI from the conversation metadata. You can also set up personnel access controls and to choose where to process and store sensitive data.
- For more information, see the Redaction docs.
19 October 2022
- Web SDK v1.0.6
- What's New
- Added the
audioStream.setOnDeviceChange
method, which accepts a function as a parameter and overrides our defaultondevicechange
logic. - For source code, see Release Web SDK v1.0.6 | github.com.
- Added the
- Bug fixes
- When attempting to reconnect after a device change, Web SDK no longer tries to connect if the WebSocket is closed.
- Sometimes a new default device was not being detected properly. Now fixed so that when reconnecting, the updated sample rate is set in the config instead of by calling
modifySampleRate
. This improves reliability and decreases reconnection time.
13 September 2022
-
Entity Detection - Managed and Custom Entities
-
What's New
- Managed Entities are detected out-of-the-box in four categories: PII (personally identifiable information), PCI (payments card industry), PHI (personal health information), and General.
- Custom Entities can now be created, updated, and deleted using the Management API, based on the specific vocabulary for your use case.
- For more information, see the Entity Detection docs.
-
Fixes and Enhancements
- Entities are now enabled by default for Async APIs.
- Get Entities response fields are updated. To learn more, visit the Get Entities page.
7 September 2022
- Platform v1.2.0 Release
- Enhancements
- Optimized API Explorer Trackers flow for the new Managed Trackers capabilities.
- Updated the user interface of the Usage page to align with the aesthetic of the new Platform visual design.
- Bug Fixes
- Fixed issue in API Explorer when a user selects to re-use a conversation but none exist.
- Fixed issue with how App ID and App Secret were displayed in API Explorer.
- Fixed issue in Playground where the selected language was not displayed correctly in the Streaming Conversation code view.
- Managed Trackers Library and Trackers Recommendations
- What's New
- The Managed Trackers Library consists of out-of-the-box Trackers in four categories: Sales, Contact Center, Recruitment, and General.
- Managed Trackers are curated and managed by Symbl.ai. Sign in to the Symbl.ai Platform to use Trackers from the Managed Trackers Library as per your use case.
- Trackers Recommendations are suggestions from Symbl.ai for which trackers you should use from the Managed Trackers Library based on the conversations you have processed in the last 30 days.
- For more information, see the docs at Trackers .
- Fixes and Enhancements
- Trackers are now enabled by default for Async API and Streaming API.
- Trackers Management API endpoint is now standardized to https://api.symbl.ai/v1/manage/trackers.
- All trackers must now be created via the Management API.
- New PATCH endpoint for Update Tracker operation.
- Tracker resource has two new fields:
categories
andlanguages
.
- New Async API Logs
- Introducing Async API Logs on the Symbl.ai Platform. Sign in to platform.symbl.ai and go to API Logs > Async API Logs.
- Async API Log entries summarize an API call, listing call method, conversation ID, endpoint, and timestamp. From the Async API Logs page you can drill down to see details including job ID, query parameters, and request / response. For more information, see the docs at Async API Logs.
16 August 2022
-
Release Notes - Symbl Platform v1.1What's New
- Added support for reusing previous conversations in API Explorer.
- Added Symbl SDKs to the Code View inside the Streaming experience in Playground; added direct links to SDKs.
Fixes and Enhancements:- Updated API Explorer Authentication response to correctly display the
expiresIn
value when using the same token. - Corrected the URI for API Explorer.
- Changed the initial state of the response body to be empty in API Explorer until the user has made a request.
- Corrected the Header name for API Explorer request samples to be Authorization instead of Authentication.
- Various UX fixes.
4 August 2022
-
Updated and Interactive Docs
We’ve given Symbl.ai Docs a new look & feel, with many improvements. Check out the updated Get Started Guide, and the new interactive API Reference where you can make API calls directly from docs.
Updated docs include:
-
New API Explorer
Introducing the API Explorer, a REST API interface that gives you the ability to test and explore APIs with a just few clicks. Simply log in to platform.symbl.ai, then complete round-trip API requests and responses directly in the platform.
-
New Symbl.ai Platform Experience
The new platform experience enables you to process conversation data, test APIs, and explore all of our features without writing a single line of code.
- Sign up or log in to get started at platform.symbl.ai.
- Read more in Get to Know the Platform.
22 June 2022
-
Web SDK new release: Version 1.0.5 of the Symbl Web SDK is now available.
- Validation of keys in
StreamingAPIConnectionConfig
when passed intostartProcessing
. - Removed or updated vulnerable NPM dependencies.
- Validation of keys in
26 May 2022
-
Web SDK new release: Version 1.0.4 of the Symbl Web SDK is now available.
- Added extra validation to
startProcessing
arguments. - Check if WebSocket is connected when making a
modifySampleRate
call. If not, throw aNoConnectionError
. - Added reconnection support. If
reconnectOnError
is set totrue
in the SymblConfig, Web SDK attempts to reconnect after a break in connection. A break in connection is determined after thirty (30) seconds of not receiving any expected data from the WebSocket. - Added
logLevel
to SymblConfig. - Added separate methods to handle
<video>
and<audio>
elements in audiostreams. Web SDK now hasattachAudioSourceElement
,detachAudioSourceElement
,updateAudioSourceElement
,attachVideoSourceElement
,detachVideoSourceElement
, andupdateVideoSourceElement
. Previous versions allowed either<video>
or<audio>
elements to be passed into the sameattachAudioSourceElement
, but going forward only the new separate corresponding methods may be used depending on element type. - Added
getConversationId()
toStreamingAPIConnection
andSubscribeAPIConnection
. These will only be populated after theconversation_created
event has been fired. For more information on theconversation_created
event, see Events and Callbacks. - Added a
Conversation
object which can also be used to get the conversation ID. This object is attached toStreamingAPIConnection
andSubscribeAPIConnection
asconnection.conversation
. Going forward, theConversation
object will integrate with Conversation APIs.
- Added extra validation to
24 May 2022
- Summary API new release: An updated Summary API is now available.