13 September 2022

  • Entity Detection - Managed and Custom Entities

  • What's New

    • Managed Entities are detected out-of-the-box in four categories: PII (personally identifiable information), PCI (payments card industry), PHI (personal health information), and General.
    • Custom Entities can now be created, updated, and deleted using the Management API, based on the specific vocabulary for your use case.
    • For more information, see the Entity Detection docs.
  • Fixes and Enhancements

    • Entities are now enabled by default for Async APIs.
    • Get Entities response fields are updated. To learn more, visit the Get Entities page.

7 September 2022

  • Platform v1.2.0 Release

  • Enhancements

    • Optimized API Explorer Trackers flow for the new Managed Trackers capabilities.
    • Updated the user interface of the Usage page to align with the aesthetic of the new Platform visual design.
  • Bug Fixes

    • Fixed issue in API Explorer when a user selects to re-use a conversation but none exist.
    • Fixed issue with how App ID and App Secret were displayed in API Explorer.
    • Fixed issue in Playground where the selected language was not displayed correctly in the Streaming Conversation code view.

7 September 2022

  • Managed Trackers Library and Trackers Recommendations

  • What's New

    • The Managed Trackers Library consists of out-of-the-box Trackers in four categories: Sales, Contact Center, Recruitment, and General.
    • Managed Trackers are curated and managed by Symbl.ai. Sign in to the Symbl.ai Platform to use Trackers from the Managed Trackers Library as per your use case.
    • Trackers Recommendations are suggestions from Symbl.ai for which trackers you should use from the Managed Trackers Library based on the conversations you have processed in the last 30 days.
    • For more information, see the docs at Trackers .
  • Fixes and Enhancements

    • Trackers are now enabled by default for Async API and Streaming API.
    • Trackers Management API endpoint is now standardized to https://api.symbl.ai/v1/manage/trackers.
    • All trackers must now be created via the Management API.
    • New PATCH endpoint for Update Tracker operation.
    • Tracker resource has two new fields: categories and languages.

7 September 2022

  • New Async API Logs

    • Introducing Async API Logs on the Symbl.ai Platform. Sign in to platform.symbl.ai and go to API Logs > Async API Logs.
    • Async API Log entries summarize an API call, listing call method, conversation ID, endpoint, and timestamp. From the Async API Logs page you can drill down to see details including job ID, query parameters, and request / response. For more information, see the docs at Async API Logs.

16 August 2022

  • Release Notes - Symbl Platform v1.1

    What's New

    Fixes and Enhancements:

    • Updated API Explorer Authentication response to correctly display the expiresIn value when using the same token.
    • Corrected the URI for API Explorer.
    • Changed the initial state of the response body to be empty in API Explorer until the user has made a request.
    • Corrected the Header name for API Explorer request samples to be Authorization instead of Authentication.
    • Various UX fixes.

4 August 2022

22 June 2022

  • Web SDK (Beta) new release: Version 1.0.5 of the Symbl Web SDK (Beta) is now available.

    • Validation of keys in StreamingAPIConnectionConfig when passed into startProcessing.
    • Removed or updated vulnerable NPM dependencies.

26 May 2022

  • Web SDK (Beta) new release: Version 1.0.4 of the Symbl Web SDK (Beta) is now available.

    • Added extra validation to startProcessing arguments.
    • Check if WebSocket is connected when making a modifySampleRate call. If not, throw a NoConnectionError.
    • Added reconnection support. If reconnectOnError is set to true in the SymblConfig, Web SDK attempts to reconnect after a break in connection. A break in connection is determined after thirty (30) seconds of not receiving any expected data from the WebSocket.
    • Added logLevel to SymblConfig.
    • Added separate methods to handle <video> and <audio> elements in audiostreams. Web SDK now has attachAudioSourceElement, detachAudioSourceElement, updateAudioSourceElement, attachVideoSourceElement, detachVideoSourceElement, and updateVideoSourceElement. Previous versions allowed either <video> or <audio> elements to be passed into the same attachAudioSourceElement, but going forward only the new separate corresponding methods may be used depending on element type.
    • Added getConversationId() to StreamingAPIConnection and SubscribeAPIConnection. These will only be populated after the conversation_created event has been fired. For more information on the conversation_created event, see Events and Callbacks.
    • Added a Conversation object which can also be used to get the conversation ID. This object is attached to StreamingAPIConnection and SubscribeAPIConnection as connection.conversation. Going forward, the Conversation object will integrate with Conversation APIs.

24 May 2022

12 April 2022

  • Availability of a new Web SDK that enables you to add Symbl’s Conversation Intelligence to your JavaScript application directly in the browser. For more information see Symbl Web SDK (Beta).