User engagement analytics

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You can track your user’s interaction on the Summary UI and view analytics on what your users are clicking on and how they are engaging with the interface.

After enabling the user engagement analytics for Summary UI, you can log into your Segment- analytics platform account and view event logs fired from the Summary URLs.

Get user engagement analytics

To get the user engagement data, follow the steps given below:


Limited Availability

The Segment data will only be available for the summary URLs that have been generated after the “Segment Key” has been registered. There will not be any analytics data available for the previously generated links.

1. Add a Source in Segment

The very first step is to add a Source for the Summary URL in the Segment application.

To add a source in Segment:

  1. Log in to your Segment ( account.
  2. Go to Sources and click Add Source.
  3. Select JavaScript website from the source catalog page.
  4. Click Add Source once again
  5. Enter the Name and Labels, as required.
  6. Click Add Source.


When a new Source is created, Segment generates a unique key. This is a unique identifier that is used to track the analytics data for the Summary URL. We call this the Segment Key.

  1. Go to Settings tab > API Keys
  2. Copy the Write Key.

The Write Key is what you will register with Symbl in the next step.

2. Register your Segment Key with Symbl

To register your Segment key:

  1. Log into Symbl Platform (,
  2. Go to Pre-Built UI > Add Tracking Code.
  3. Enter the Segment Key you got from the above-mentioned step.
  4. Click Add Key.

3. View Analytics on Segment

You can now log into your Segment app and view user activities in all of the Summary URLs that are tied to your Symbl account.

Supported Tracking Events

The following user interaction events are captured in the Engagement Analytics:

Event NameUser Interaction Type
AddToCalendarButtonClicked on Add to Calendar
Added to Calendar
Copied Insights To Clipboard
Clicked Insight for Text Edit
Added Due Date
Changed Due Date
Copied Simplified Insights To Clipboard
SearchBarSearch Cleared
Search Next
Search Previous
TranscriptChanged Transcript Text
Dismissed Transcript
Added Speaker to Transcript
Updated Speaker to Transcript
Clicked Transcript for Text Edit
Undo Transcript Dismiss
Transcript (video)Changed Transcript Text
Dismissed Transcript
Updated Transcript Speaker
Added Speaker to Transcript
Clicked Transcript for Text Edit
Undo Transcript Dismiss
Homeidentify (this.state.userId)
Searched Assignee
Selected Assignee
Changed Assignee
Added new Assignee
Clicked on Add Assignee
Removed Due Date
Removed Assignee
Changed Insight Text
Scrolled to Transcript
Clicked Insight for Text Edit
Changed Insight Speaker
Added Insight Speaker
Changed Assignee
Removed Assignee
Added Assignee
Changed Insight Text
Added Due Date
Changed Due Date
Copied To Clipboard
Dismissed Insight
Updated Attendee Details
Undo Dismissed Insight
Copied Simplified Insights To Clipboard
Copied Insights To Clipboard
Copied Transcripts To Clipboard
Searched Shared Summary Via Email
Topic Unselected
Topic Clicked
Copied Link Shareable Summary URL