User engagement analytics
You can track your user’s interaction on the Summary UI and view analytics on what your users are clicking on and how they are engaging with the interface.
After enabling the user engagement analytics for Summary UI, you can log into your Segment- analytics platform account and view event logs fired from the Summary URLs.
Get user engagement analytics
To get the user engagement data, follow the steps given below:
Limited Availability
The Segment data is only available for the summary URLs that have been generated after the Segment Key is registered. There are no analytics data available for the previously generated links.
1. Add a Source in Segment
The very first step is to add a Source for the Summary URL in the Segment application.
To add a source in Segment:
- Log in to your Segment (https://segment.com/) account.
- Go to Sources and click Add Source.
- Select JavaScript website from the source catalog page.
- Click Add Source once again
- Enter the Name and Labels, as required.
- Click Add Source.
When a new Source is created, Segment generates a unique key. This is a unique identifier that is used to track the analytics data for the Summary URL. We call this the Segment Key.
- Go to Settings tab > API Keys
- Copy the Write Key.
The Write Key is what you will register with Symbl in the next step.
2. Register your Segment Key with Symbl
To register your Segment key:
- Log into the Symbl.ai Platform.
- Go to Pre-Built UIs > Add Tracking Code.
- Enter the Segment Key received in the previous step.
- Click Add Key.
3. View Analytics on Segment
You can now log into your Segment app and view user activities in all of the Summary URLs that are tied to your Symbl.ai account.
Supported Tracking Events
The following user interaction events are captured in the Engagement Analytics:
Event Name | User Interaction Type |
---|---|
AddToCalendarButton | Clicked on Add to Calendar Added to Calendar Copied Insights To Clipboard Clicked Insight for Text Edit Added Due Date Changed Due Date Copied Simplified Insights To Clipboard |
SearchBar | Search Cleared Search Next Search Previous |
Transcript | Changed Transcript Text Dismissed Transcript Added Speaker to Transcript Updated Speaker to Transcript Clicked Transcript for Text Edit Undo Transcript Dismiss |
Transcript (video) | Changed Transcript Text Dismissed Transcript Updated Transcript Speaker Added Speaker to Transcript Clicked Transcript for Text Edit Undo Transcript Dismiss |
Home | identify (this.state.userId) Searched Assignee Selected Assignee Changed Assignee Added new Assignee Clicked on Add Assignee Removed Due Date Removed Assignee Changed Insight Text Scrolled to Transcript Clicked Insight for Text Edit Changed Insight Speaker Added Insight Speaker Changed Assignee Removed Assignee Added Assignee Changed Insight Text Added Due Date Changed Due Date Copied To Clipboard Dismissed Insight Updated Attendee Details Undo Dismissed Insight Copied Simplified Insights To Clipboard Copied Insights To Clipboard Copied Transcripts To Clipboard Searched Shared Summary Via Email Topic Unselected Topic Clicked Copied Link Shareable Summary URL |
Updated about 1 year ago