Get started

{
    "features": {
        "featureList": ["callScore", "insights"]
    }
}

{
    "metadata": {
        "salesStage": "qualification",
        "prospectName": "DeepMind AI" 
    }
}

{
    "conversationType": "sales"
}

POST https://api.symbl.ai/v1/process/text

{
    "name": "My text conversation",
    "conversationType": "general",
    "features": {
        "featureList": [
            "insights",
            "callScore"
        ]
    },
    "metadata": {
        "salesStage": "qualification",
        "prospectName": "DeepMind AI"
    },
    "messages": [
        {
            "duration": {
                "startTime": "2023-07-20T16:04:19.99Z",
                "endTime": "2023-07-20T16:04:20.99Z"
            },
            "payload": {
                "content": "Hi, this is a live demo that we are trying to give very we are going to show how the platform detects various insights can do transcription in real-time and also the different topics of discussions, which would be generated after the call is over, and they will be an email that will be sent to the inbox.",
                "contentType": "text/plain"
            },
            "from": {
                "name": "John",
                "userId": "[email protected]"
            }
        }
    ]
}

{
    "jobId": "bb3d5e45-d9a6-46e4-b593-10cb24a2b7bf",
    "conversationId": "6089504127713280"
}

{
  "score": 82,
  "summary": "The sales call had some good aspects, but there were areas that could be improved. The representative was able to engage the prospect and discuss the product, but there were some interruptions and the conversation could have been more focused on the prospect's needs. The new context provided additional information about the product and the prospect's interest, which improved the evaluation.",
  "criteria": [
    {
      "name": "Communication and Engagement",
      "score": 75,
      "summary": "The representative engaged in a conversation with the prospect, discussing the product and its features. However, there were some interruptions and the conversation could have been more focused on the prospect's needs. The new context shows the prospect's strong desire to learn about the product and their willingness to schedule a follow-up call.",
      "feedback": {
        "positive": {
          "summary": "The representative was able to engage the prospect in a conversation about the product and its features. The talk times between the representative and the prospect were relatively balanced, and the representative's pace matched the prospect's pace. The prospect's sentiment was very positive."
        },
        "negative": {
          "summary": "The representative interrupted the prospect a few times during the call, and the agenda of the call was not explicitly mentioned in the first 5 minutes."
        }
      }
    },
    {
      "name": "Question Handling",
      "score": 85,
      "summary": "The representative was able to answer most of the prospect's questions and provide information about the product. The new context shows the representative addressing the prospect's questions about pricing and other tools using the product, as well as handling the prospect's request for a follow-up call with the CEO.",
      "feedback": {
        "positive": {
          "summary": "The representative was able to answer all of the prospect's questions and provide information about the product, including addressing questions about pricing and other tools using the product, as well as handling the prospect's request for a follow-up call with the CEO."
        },
        "negative": {
          "summary": "There were no major issues in question handling."
        }
      }
    },
    {
      "name": "Forward Motion",
      "score": 86,
      "summary": "The representative discussed the product and its features with the prospect, and the new context shows the representative suggesting a follow-up call with the CEO to address the prospect's concerns and questions. This demonstrates a clear mention of next steps and alignment with the prospect's needs.",
      "feedback": {
        "positive": {
          "summary": "The representative was able to discuss the product and its features with the prospect and suggested a follow-up call with the CEO to address the prospect's concerns and questions."
        },
        "negative": {
          "summary": "There was no clear mention of next steps or alignment with the prospect's needs earlier in the conversation."
        }
      }
    }
  ]
}