Nebula Chat Model Playground

• Explore the Nebula Chat model with our new playground at https://nebula.symbl.ai/playground. Get started quickly with the sample prompts or create your own. The playground offers a no-code environment to try Nebula and iteratively fine-tune prompts for your use cases.
• Nebula is currently in private beta. Sign in or sign up on Symbl.ai platform to request access.
• To learn more, visit our docs.

Billing Page Improvements

• Invoice Management: Users can now view a comprehensive 10 billing cycle history of the invoices, amounts, and payment statuses, all from the billing page.
• Asynchronous Payment for Unpaid Invoices: Added a "Make Payment" button for unpaid invoices, streamlining the payment process and ensuring uninterrupted service.
• Buffer Period: Introduced a buffer period of 2 weeks post-payment failure, allowing users additional time to rectify payment issues without service disruption.

Subscribe API Enhancements

• A new event subscription_started is added to subscribe API when a subscription to a real-time conversation or stream is successfully initiated. The subscription_started event returns a conversation ID. Developers do not have to map the connection ID and conversation ID with this new event. For more information, see the Subscription Started Response Object docs

Go-SDK release

• The Symbl.ai Go SDK provides a convenient method to connect Symbl.ai conversation intelligence from applications written in Go. A prescribed or opinionated set of interfaces, classes, and functions help you quickly bootstrap to using the Symbl.ai platform.
• With Symbl.ai Go SDK, you can connect with our Streaming API (WebSocket enabled), Async API, Management APIs, and generate transcripts, conversation intelligence such as trackers, topics, action-items, entities, etc., and applied AI intelligence such as call scores and insights UI. For more information, see the Go SDK docs

Redaction for All Conversation APIs release

• The Redaction feature for all Conversation APIs, enhancing privacy and security in our services. This feature allows users to automatically redact sensitive information from conversation insights such as formatted transcripts, summaries, trackers, bookmarks, and more. Users can apply redaction on-demand with the redact=true parameter in API requests or set it as a default in their user settings, ensuring a flexible and secure conversational experience. For more information, see the Apply redaction to conversation APIs.

Nebula Embedding API release

• The Embedding API uses the Nebula embedding model to create vector embeddings from conversations or text data. Nebula's embedding model is optimized for calculating vector representations of conversation text (transcripts, emails, chats, etc.) while supporting the non-conversation text (documents, articles, etc.). For more information, see the Embedding API overview.

Nebula performance improvements

• The overall performance of Nebula has increased by +9% (R2), which improves its capability to generate more cohesive and insightful responses.
• Nebula can now process up to 8K tokens allowing it to process longer conversations.

Nebula Playground release

• Test the Nebula large language model without writing any code using built-in or custom transcripts and prompts.
  • For more information, see the Nebula Playground overview.

Call Score release

• For more information, see the Call Score guide.

Insights UI release

• For more information, see the Insights UI guide.

Nebula LLM release

• For more information, see the Model API developer guide.

Sales Intelligence release

• Delivers unbiased coaching on sales representative performance during customer and prospect conversations with call scores instantly populated into the CRM system.
• Includes call scores to measure performance across key aspects of the conversation, including communications and engagement, questions answered, forward motion of the call, and sales process adherence.
• Provides contextual sales conversation insights by auto-generating executive summaries, key questions, objections, and next steps.
• For more information, see the Sales Intelligence Overview.