• Python SDK: Added support in Conversation API for getting trackers, analytics and entities with Python SDK.
  
  Read more here.

• Conversation Groups availability: You can now create logical groups of conversations by setting the grouping criteria such as speaker agent, company name, call type such as internal, external, sales, etc.
  
  Read more here.

• Fetch all Conversations API availability: You can now fetch all conversations in a single API call and also apply filters such as sorting, ordering etc. to your result set.
  
  Read more here.

• Bug Fixes:

  • Incorrect usage recorded due to internal issues in the Telephony API is fixed.

• User Engagement Analytics: You can get analytics data of your users interactions on the Summary UI via Segment app.
  
  Read more here.

• Customizable Trackers and Summary UI: You can now customize the look and feel of Trackers and Analytics UI to match your brand identity.
  
  Read more here.

• Improved validations and error handling in Async API.

• Quality check for Summarization.

• Availability of Interim Trackers.

• Added Real-time API optimizations.

• Bug Fixes:

  • Issue with incorrect Speaker Diarization in the Spanish language is fixed.
  • Issue with retrieving entities such as trackers in bulk in management API is fixed.

• Availability of Streaming API with Python SDK. Read more here.

• PII Identification and Redaction for real-time: Identifying and Redacting Personally Identifiable Information (PII) such as name, email IDs, government ID numbers, phone numbers, etc. is now available. With this feature, you can redact confidential information from conversations processed by Symbl.
  
  Read more here.

• Python SDK availability: Availability of Python SDK with support for Telephony and Async APIs. Read more here.

• Trackers and Analytics UI: Availability of the Trackers and Analytics UI that provides a waveform visualization with conversation insights. Read more here.

• Support for the readOnly parameter has been added to avoid unintended editing of the Summary UI.

• Users can now share their own configured URL with their domain name in the iframe implementation.

• Added support for creating Transcripts in SRT format.
  Read more here.

• Added support for Speaker userID in the Analytics API.
• Availability of Trackers that allow you to track the occurrence of certain keywords or phrases in a conversation.
• Availability of Management API for Trackers.
• Added support for speaker channel separation for Async Video APIs. For more information, see Apply speaker separation to audio and video recordings.
• Availability of Summary.
• Added support for refresh flag in Summary that allows a previously generated Summary to be regenerated.
• Added support for Comprehensive Action Items.

Symbl continuously adds new features and enhancements, fixes critical bugs, and deploys performance improvements. Track the latest updates on this page.