Use Symbl.ai to distill important messages and create a succinct summary for a conversation. You can create a Summary using the Get summary request.
Summaries save time by analyzing the contents of a conversation that might have several pages of transcripts.
Note that real-time summaries are not currently supported using the Streaming API. However, you can make a Get summary request during the conversation to fetch summaries progressively during the course of the conversation.
The following sample shows a multi-line transcript and corresponding summary:
|Recorded Transcript||Summary Created by Summary API|
Sunita: You're breaking up a lot.
Liam: Yeah, I know at least hopefully you guys can see the transcription that's going on with what I am saying.
Liam: But yeah, we totally need to shift our focus more into our Dev, you know, in the field of Advocates who can really help us grow within their own circles.
Liam: So I will go ahead and I will set up a discussion with the product.
Liam: And the dev team.
Sunita: Okay, that works.
Sunita: What else Anh I know you had a couple of other things on the agenda, so we can totally talk about that right now.
Anh: Yeah, so the only other thing was as we're talking about employee growth I wanted to basically touch base with you and understand how we can or in which geographies we need to focus on the sales hires first because what and what would be the most important would it be industry or would it be unreasonable understanding because for example in a region like Europe there is there are multiple languages and Regional influences.
Anh: No influences, so should we focus on that or focus more on the industry and grow that way, so they're both strategies?
Sunita, Liam, and Anh need to focus more on the Dev team and on the product. In order to focus on the sales hire, Anh needs to know which geographies they should focus on.
This request requires an access token, as described in Authenticate.
This section describes how to get a conversation summary. This request requires a conversation ID provided each time you process a conversation.
To get a summary, use the following operation:
To make this request from the API reference, see Get summary.
Updated 4 months ago