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Symbl Documentation

👋 Welcome to Symbl documentation!

Whether you're looking to understand Symbl's capabilities or get started with our APIs, we've got you covered!

API Reference

Browse through our APIs, learn how they work and get detailed descriptions and sample codes for each endpoint.

SDK

Add Symbl capabilities directly to your web and mobile applications with our robust Python and JavaScript SDKs.

Tutorials

Find step-by-step instructions on how to implement Symbl with your native video, audio and text conversation tools and applications.

Guides

Learn about Symbl's capabilities, understand business use-cases and discover Conversation Intelligence applications across industries.

What is Symbl?#

Symbl is an AI-powered, API first, Conversation Intelligence platform for natural human conversations that works on audio, video, and textual content in real-time or recorded files. Symbl’s APIs let you generate real-time Sentiment Analysis, Action Items, Topics, Trackers, Summary and much more in your applications.

Getting Started#

Step 1: Get Symbl API Credentials#

Sign up on the Symbl Platform and grab your API Credentials.
Using the Symbl credentials, you can generate the authentication token that you can use everytime you make Symbl API calls.  

Step 2: Send Recorded Conversation OR Connect Live#

Using the following APIs, send conversation data in real-time or after the conversation has taken place (async).

    👉   Async APIs allow you to send text, audio, or video conversations in recorded format.
    👉   Streaming APIs allow you to connect Symbl on a live call via WebSocket protocol.
    👉   Telephony APIs allow you to connect Symbl on a live audio conversation via SIP and PSTN.

Before getting the Conversation Intelligence, you must wait for the processing job to complete.

Step 3: Get Conversation Intelligence#

Step 2 returns a conversationId by default. Use this in the Conversation API to generate any of the following Conversation Intelligence:

   👉   Speech-to-Text (Transcripts)
   👉   Topics
   👉   Sentiment Analysis
   👉   Action Items
   👉   Follow-Ups
   👉   Questions
   👉   Trackers
   👉   Conversation Groups
   👉   Conversation Analytics
   👉   Topic Hierarchy

... and more.

Also check out our features in Labs such as Summarization, Comprehensive Action Items, Identifying and Redacting PII in the Labs section.


Try it in Postman

Our public collection in Postman has pre-configured API requests that gets you up-and-running in a jiffy. Try it now!

Run in Postman

If you're new to Postman, watch this video tutorial to learn how.

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