Skip to main content

Symbl Documentation

👋 Welcome to Symbl documentation!

Whether you're looking to understand Symbl's capabilities or get started with our APIs or SDKs, we've got you covered!

What is Symbl?

Symbl is an AI-powered, API first, Conversation Intelligence platform for natural human conversations that works on audio, video, and textual content in real-time or recorded files. Symbl’s APIs let you generate real-time Sentiment Analysis, Action Items, Topics, Trackers, Summary and much more in your applications.

Getting Started

Step 1: Get Symbl API Credentials

Sign up on the Symbl Platform and grab your API Credentials.
Using the Symbl credentials, you can generate the authentication token that you can use everytime you make Symbl API calls.  

Step 2: Send Recorded Conversation OR Connect Live

Using the following APIs, send conversation data in real-time or after the conversation has taken place (async).

    👉   Async APIs allow you to send text, audio, or video conversations in recorded format.
    👉   Streaming APIs allow you to connect Symbl on a live call via WebSocket protocol.
    👉   Telephony APIs allow you to connect Symbl on a live audio conversation via SIP and PSTN.

Before getting the Conversation Intelligence, you must wait for the processing job to complete.

Step 3: Get Conversation Intelligence

Step 2 returns a conversationId by default. Use this in the Conversation API to generate any of the following Conversation Intelligence:

   👉   Speech-to-Text (Transcripts)
   👉   Topics
   👉   Sentiment Analysis
   👉   Action Items
   👉   Follow-Ups
   👉   Questions
   👉   Trackers
   👉   Conversation Groups
   👉   Conversation Analytics
   👉   Topic Hierarchy

... and more.

Also check out our features in Labs such as Summarization, Comprehensive Action Items, Identifying and Redacting PII in the Labs section.

Try it in Postman

Our public collection in Postman has pre-configured API requests that gets you up-and-running in a jiffy. Try it now!

Run in Postman

If you're new to Postman, watch this video tutorial to learn how.