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Symbl Documentation


👋 Welcome to Symbl documentation!

Whether you're looking to understand Symbl's capabilities or get started with our APIs or SDKs, we've got you covered!

Getting Started with Symbl

Step 1. Get API Credentials


Sign up on the Symbl Platform and grab your API Credentials.
Using the Symbl credentials, you can generate the authentication token that you can use everytime you make Symbl API calls.  

Step 2. Send Recorded Conversation OR Connect Live


Using the APIs given below, send conversation data in real-time or after the conversation has taken place (async) i.e., with recorded data.

    👉   Async APIs allow you to send text, audio, or video conversations in recorded format.
    👉   Streaming APIs allow you to connect Symbl on a live call via WebSocket protocol.
    👉   Telephony APIs allow you to connect Symbl on a live audio conversation via SIP and PSTN.

Step 3. Get Conversation Intelligence


In Step 2, the conversationId is returned. Use the Conversation ID in the Conversation API to generate Symbl's Conversation Intelligence and insights:

   👉   Get Speech-to-Text (Transcripts)
   👉   Get Topics
   👉   Get Sentiment Analysis
   👉   Get Action Items
   👉   Get Follow-Ups
   👉   Get Questions
   👉   Get Trackers
   👉   Get Conversation Groups
   👉   Get Conversation Analytics
   👉   Get Topic Hierarchy

... and more.

Also, check out our features in the Labs section that are currently being . Symbl Labs is an experimental wing that intends to apply and explore AI research on human conversations.

Try it in Postman

Our public collection in Postman has pre-configured API requests that gets you up-and-running in a jiffy. Try it now!

Run in Postman

If you're new to Postman, watch this video tutorial to learn how