Managed trackers glossary
The Managed Trackers Library is a set of forty Trackers that Symbl.ai provides to help you get started detecting Trackers in conversations. Managed Trackers are organized into categories, which is reflected here.
This glossary lists each Managed Tracker and description.
If you want to add phrases to any of these Trackers, see Managed Trackers Library. You can also use create your own trackers and categories, as described in Custom Trackers.
Used to identify alternative solutions offered for a problem.
Used to identify instances when an agent assures the customer to solve the problem.
Used to identify the purpose of the call.
Used to identify when information is requested for callback.
Used to identify customers ask for cancellation of a product or service.
Used to identify when an agent checks for more issues.
Used to identify the person.
Used to identify representative mentioning promotions, coupons, and discounts.
Used to identify when agents reconfirm customer's information.
Used to identify if customer is reaching multiple times to the customer service to resolve an issue.
Phrases to identify what kind of questions customers are asking about buying or getting a discount for a product or service.
Used to identify technical difficulties with communication and access.
Used to identify the automated system wait disclaimer.
Used to identify mentions of budget and discounts.
Used to identify mentions of how people know about the company or product or service.
Used to identify mentions of pain points and issues in a conversation.
Used to identify positive recognitions and feedback.
Used to identify pricing mentions.
Used to identify the topics to be revisited.
Used to identify mentions of timelines in a conversation.
Used to identify opportunities to up-sell or upgrade a product or service in a conversation.
Used to identify mentions of use cases, customer problem statements, and related solutions in the conversation.
Used to identify demo presentation during a meeting.
Used to identify and keep track of the calls that went to voicemail.
Used to identify mentions of apathy in a conversation.
Used to identify moments of dissatisfaction expressed in a conversation.
Used to identify moments of empathy expressed in a conversation.
Used to identify moments of excitement expressed in a conversation.
Used to identify the goodbye exchange typically at the end of a conversation.
Used to identify greetings typically at the beginning of a conversation.
Used to identify people introducing to each other in the conversation.
Used to identify moments of politeness in a conversation.
Used to identify call recording disclaimers that appear in a conversation.
Used to identify the small talk in a conversation.
Used to identify if the recruiter has offered the candidate the opportunity to ask questions.
Used to identify mentions relating to aspects of compensation.
Used to identify mentions of proficiencies and skills.
Used to identify potential red flags a candidate has expressed during an interview.
Used to identify mentions relating to aspects of working remotely.
Used to identify mentions of being a team player.
Updated 7 months ago