Sales Intelligence

Symbl.ai Sales Intelligence is a programmable and customizable package that you can seamlessly integrate with your CRMs, internal sales systems, and meeting platforms. It empowers sales teams to understand and improve their performance, by evaluating sales calls and interactions, automating post call work, identifying key success metrics, and providing actionable recommendations that improve sales strategies and tactics.

Symbl.ai Sales Intelligence makes sales teams more effective using conversational AI to analyze sales conversations, thereby extracting key insights and recommendations. These insights, derived from the examination of content, context, and sentiment in sales conversations, are used to enhance sales strategies and tactics, thereby improving overall sales performance. Sales Intelligence equips business leaders with the right insights for strategic decision-making and enhanced revenue generation.

Benefits

Seamless Integration – With seamless integration between different tools, sales representatives can spend more time on selling than administrative tasks. Symbl.ai Sales Intelligence easily integrates with your existing sales systems, meeting platforms, and CRMs. Seamless assimilation into your workflow ensures enhanced sales data analysis without disrupting existing processes.
Customizable UI – Symbl.ai Sales Intelligence can be tailored to fit the unique needs of your sales team. Its customizable UI enables you to create personalized metrics, analytics, and reports that align with your specific sales strategies and objectives.
Objective Performance Assessment – Traditional methods of sales assessment often lack objectivity, leading to inconsistencies and biases. Symbl.ai Sales Intelligence enhances the overall effectiveness of sales engagement by providing objective performance assessments, thus allowing for consistent feedback and improvement through systematic call scoring.
Data-Driven Decision Making – Sales calls often contain a wealth of information, but extracting key insights can be time-consuming and prone to error. By leveraging conversation AI and generative AI to analyze sales interactions, Symbl.ai Sales Intelligence uncovers key insights and provides actionable recommendations. This empowers sales teams to refine their strategies and tactics, leading to improved performance and more data-driven decision-making.

Features

Call score – Use Call Score to quantify a sales representative's effectiveness in sales conversations fostering improved performance and successful sales outcomes through an AI-driven approach. Call Score provides a systematic and unbiased analysis derived from the content and context of the conversation. By quantifying aspects such as engagement, forward motion, and compliance to sales protocols, Call Score identifies areas of strength and areas needing improvement for each sales representative. This granular understanding of performance helps you tailor training programs, refine sales tactics, and set achievable benchmarks; ultimately guiding both individual performance enhancements and overall sales strategies.
Insights UI – Use the Insights UI, a pre-built plug-n-play feature, to document and analyze the nuances of sales conversations. It analyzes the interaction between the representative and prospect, providing insights including a summary, next steps, sentiment graph, call score, questions and answers, as well as handled and unhandled objections. Serving as a critical tool for tracking customer interactions, the Insights UI facilitates effective pipeline management and empowers the refinement of sales strategies based on these documented insights.
Integrations – Symbl.ai provides integrations with CRMs such as Salesforce, Hubspot, Dynamics, Pipedrive, and Zoho; and meeting platforms like Zoom, Teams, and Webex. These integrations enable the seamless exchange of information, enhancing the quality of customer interaction data available for analysis and thereby aiding in the development of more effective sales strategies.

Benefits

Features

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