Get Started Guide

What is Symbl.ai?

Symbl.ai is a conversation intelligence platform powered by AI. Conversation intelligence is a set of techniques to mine the actionable and useful information from conversations using AI, such as calls to action, questions asked, sentiment of the participants, and other similar information that might be missed during a normal dialogue and can be used to improve, analyze and act on conversations at scale. The Symbl.ai APIs help you extract conversation intelligence and make that data actionable by your organization.

For detailed information about how Symbl.ai generates conversation intelligence, see Conversation Intelligence.


Get started

At the end of this topic, you will be authenticated with Symbl.ai and able to start making calls to our APIs. You will get to try the API Explorer and use the tutorials to generate conversation intelligence. You will also be introduced to our Postman public workspace.

Sign up for Symbl.ai

To use our APIs, sign up for Symbl.ai at platform.symbl.ai. You can sign up with an email and password, or use your existing Google or Microsoft account.

Get your credentials

After you sign up and whenever you sign in to Symbl.ai, you land on the Home page. Your API credentials appear at the center of the Home page.

Your API credentials are used to obtain Symbl.ai access tokens. An access token is a critical part of your API requests.

Test your credentials

To test your credentials, use our API reference to generate an access token:

  1. On the platform Home page, copy your App ID and App Secret.

  2. Go to the API reference: Generate a token

  3. In the appID and appSecret boxes of the Body Params section, paste the values you copied in the first step.

    As you make changes, the code sample provided by the API reference is automatically updated.

  4. Under the code sample, select Try It.

    When you try to execute the code sample, the API reference generates a request. If the request is successful, the operation returns a 200 status and an access token.

Now that you can generate access tokens, you're able to process a conversation and generate conversation intelligence.

Before diving into the individual APIs, if you want to experience some of what Symbl.ai offers, check out our API Explorer.

Try the API Explorer

The Symbl.ai platform includes the API Explorer, a collection of interactive tutorials to let you experience Symbl.ai's conversation intelligence features. The tutorials walk you through authenticating, processing a conversation, and generating various types of conversation intelligence. No development experience is necessary, and you can generate conversation intelligence for your own conversations or try the sample conversations provided by Symbl.ai.

To learn more, see Try the API Explorer.

Try the Postman collection

Postman is a platform for building and using APIs. Symbl.ai offers a Postman collection with a comprehensive set of API requests.

To learn more, see Get Started with Postman.


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