Nebula LLM
Nebula is a Large Language Model (LLM) for building generative AI applications from conversations.
Nebula is currently in private beta.
To request access, see the sign up form.
Nebula is a proprietary large language model (LLM) built by Symbl.ai. It is trained to perform generative tasks on human conversations. Nebula excels at modeling the nuanced details of a conversation and performing tasks on the conversation.
You can interact with Nebula using the Model Playground or the Model API. The Playground allows you to test the model with conversations and tasks without writing code, while the Model API enables you to interact with the model programmatically.
Nebula can analyze conversation transcripts and generate responses based on the conversation along with the instruction or question in the prompt. You can provide instructions to request summaries, follow-up questions, draft emails, issues to review, qualify sales leads, identify and recommend resolutions to customer issues, or even recommend business opportunities. You can also ask specific questions about the conversation as part of the instruction.
For example, you can instruct the Model API to analyze a conversation with a customer and identify themes, sentiments, and issues to address follow-up responses and sales opportunities. You can also adjust the generation parameters of the model that control characteristics such as diversity, randomness, and repetition to change the model's behavior based on your use case.
What's new
Here are the most recent improvements for Nebula:
- The overall performance of Nebula has increased by +9% (R2), which improves its capability to generate more cohesive and insightful responses.
- Nebula can now process up to 8K tokens allowing it to process longer conversations.
Use cases
Here are some use cases that include examples of instructions and questions that you can use in your prompts. For examples of using the prompts in an API request, see the quickstart.
Conversation analysis
Category | Prompts |
Conversation analysis |
|
Coaching and performance |
|
Risk assessment |
|
Customer service
Category | Prompts |
Customer satisfaction and retention |
|
Follow up |
|
Customer behavior and preference analysis |
|
Policy and process improvement |
|
Crisis management |
|
Building customer relationships |
|
Sales and business opportunities
Category | Prompts |
Customer segmentation |
|
Sales opportunities |
|
Business opportunities |
|
Product/service improvement |
|
Updated 4 months ago