Use cases and products

Symbl.ai products support a wide range of use cases you can use to develop conversational AI powered applications. The product types include technologies such as our LLM (Large Language Model), APIs, platform integrations, and user interfaces.

Generative AI technology: Our support for conversational use cases goes beyond providing access to generative AI features through APIs. With Nebula, we provide access to our LLM, which you can use to create your own AI features.

Solutions and UIs: We provide existing solutions that you can use to integrate conversational AI into existing systems and platforms, as well as prebuilt UIs for viewing and analyzing the generated insights.

APIs: Our APIs provide access to generative AI features that support conversational use cases using straightforward REST interfaces. The APIs handle both processing conversation data and generating conversation intelligence.

Before you start using these products, we recommend reading the get started guide to learn how to set up and use the platform.

Use cases

Here's some of the most common use cases for our products with links to the related developer guides:

Use case	Technologies	Solutions and UIs	APIs
Custom AI app development	Nebula LLM Embedding API
Meeting notes	Nebula LLM Automatic speech recognition	Sales Intelligence Insights UI	Summary Sentiment Action Items Call Score API
Questions and answers	Nebula LLM	Insights UI	Model API
Conversation quality	Nebula LLM	Sales Intelligence Insights UI	Call Score API
Realtime assistance	Nebula LLM Embedding API Automatic speech recognition		Streaming API Trackers Telephony API Analytics Sentiment
Search	Automatic speech recognition Embedding API
Intent detection		Insights UI	Sentiment Trackers
Compliance	Nebula LLM		Redaction Trackers
Business and sales recommendations	Nebula LLM Call Progress Analysis	Sales Intelligence Insights UI	Call Score API Trackers

Products

Here's a list and brief description of the products in each section of our developer guides:

Product	Description	Type	Common use cases
Nebula LLM	LLM for developing apps that use generative AI on conversations.	Technology	Questions and answers Conversation analysis Business and sales Customer service For more information, see Nebula use cases.
Automatic speech recognition	Convert audio and video conversations to text in real-time and asynchronously.	Technology	Transcription Speech recognition Closed captioning Search Real-time assistance
Authenticate API	Provides the access needed to make Symbl API calls.
Async API	Process saved text, audio, and video conversations to generate conversation intelligence.	Process conversations	Post call analysis
Streaming API	Process audio and provide conversation intelligence in real time.	Process conversations	Real-time assistance
Telephony API	Process audio from VoIP or phone calls to generate conversation intelligence.	Process conversations	Real-time assistance
Conversations API: Summary Transcription Sentiment Redaction Bookmarks	Provide conversation intelligence for conversation processed by the Async, Streaming, and Telephony APIs.	Generate intelligence	Meeting notes Speech recognition Intent detection Compliance and risk assessment Entity detection CRM enhancement
Call Score API	Assess conversation quality and participant performance.	Generate intelligence	Conversation quality Customer service Business and sales
Trackers	Track specific phrases and intents in order to identify characteristics and events in conversations.	Generate intelligence	Business and sales Compliance and risk assessment Customer service Real-time assistance Intent detection
Management API	Manage Symbl.ai account resources.	Manage resources
Sales Intelligence	Analyze sales interactions and provide important insights and recommendations that improve sales performance.	Enterprise solutions	Business and sales Conversation quality Customer service No-coding or low-coding Meeting platform and CRM integration
Call Progress Analysis	Detect and analyze voice messaging prompts to transfer calls and leave voice messages more effectively.	Enterprise solutions	Contact center productivity and efficiency
Insights UI	Pre-built UI that intuitively displays the results for Conversation Intelligence.	Pre-built UIs	Business and sales Automated meeting notes Coaching