Get Criteria

This guide describes how to use the Management API Get Criteria by ID and Get Criteria operations.

Authentication

Before using this API, you must generate your authentication token (AUTH_TOKEN) as described in Authenticate.

Use cases

• Get criteria by ID: Get a single criteria by entering the ID.
• Get all criteria associated to your account.

Get criteria by ID

Here is the request to get a single criteria by sending the criteriaId:

GET https://api.symbl.ai/v1/manage/callscore/criteria/{criteriaId}

Sample Response

{
 "name": "Custom Criteria Name",
 "tags": ["tag-1", "tag-2", "tag-3"]
 "id": "4782752799653888",
 "checklist": [
   { 
     "question": "Was the technical issue clearly identified and resolved?", 
     "priority": "high" 
   },
   { 
     "question": "Did the representative confirm customer understanding?", 
     "priority": "medium" 
   },
   { 
     "question": "Was the representative patient and understanding?",
     "priority": "low" 
   },
 ]
}

GET all criteria associated to your account

Here is the request to get all criteria associated to your account:

GET https://api.symbl.ai/v1/manage/callscore/criteria

Sample Response

[
  {
 "name": "Custom Criteria Name 1",
 "tags": ["tag-1", "tag-2", "tag-3"],
 "id": "4782752799653888",
 "checklist": [
   { 
    "question": "Was the technical issue clearly identified and resolved?", 
    "priority": "high" 
       },
       { 
    "question": "Did the representative confirm customer understanding?", 
    "priority": "medium" 
       },
       { 
    "question": "Was the representative patient and understanding?",
    "priority": "low" 
   },
 ]
  },
  {
 "name": "Custom Criteria Name 2",
       "tags": ["tag-1", "tag-2", "tag-3"]
 "id": "4782752799653999",
 "checklist": [
   { 
    "question": "Was the technical issue clearly identified and resolved?", 
    "priority": "high" 
       },
       { 
    "question": "Did the representative confirm customer understanding?", 
    "priority": "medium" 
       },
       { 
    "question": "Was the representative patient and understanding?",
    "priority": "low" 
   },
 ]
  }
]